FAQ’s & Store Policies

  • Our processing time is 1–5 business days before shipping.

    Every item is handmade with care. Busy seasons may extend processing slightly.

  • Most orders arrive within 3-5 business days once shipped. Carrier delays are outside of our control.

  • Yes- we send a digital proof for all custom orders. Production begins after you approve the final design.

  • Because our items are handmade and often personalized, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours.

  • Email us within 48 hours with photos:

    📧 orders.code4creations@gmail.com

    We will replace the damaged item.

  • Yes!

    *Microwave safe

    *Top-rack dishwasher safe

    Handwashing is recommend for longest-lasting color vibrancy.

  • Please double-check your address before placing your order. We are not responsible for orders shipped to incorrect addresses provided during checkout.

Store Policies

Processing Time

Orders require 1–5 business days before shipping.

Custom designs may require additional approval time.

This includes design prep, printing, sublimation, laser

engraving, packaging, and quality checks.

If your order is ready sooner, we ship it sooner.

Shipping Policy

• U.S. shipping only

• Delivery in 3–5 business days once shipped

• USPS/UPS delays are outside of our control

• Customers must enter an accurate shipping address

• Orders sent to incorrect addresses cannot be refunded or replaced

Custom Order Policy

• All custom designs require customer approval

• Proofs must be approved before production begins

• No refunds on personalized items

• No cancellations once printing has started

• Customer is responsible for spelling and details

Returns & Cancellations

Because our products are custom and made-to-order, all sales are final.

However, we always stand behind our work.

If your item arrives damaged or incorrect:

We will replace it at no cost.

Please email us within 48 hours of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description

We will re-make and re-ship the corrected item as quickly as possible.

Orders can be cancelled within 2 hours of purchase as long as production has not started. Once your mug or item is printed/engraved cancellation isn’t possible.

Payments & Taxes

• Payments are securely processed

• Card information is never stored

• customers pay sales tax

Privacy Policy

We do not sell or share your personal information.

Your details are used only to process and ship your order.

Contact Us

If you need help with your order or have questions:

📧 orders.code4creations@gmail.com

We typically respond within 24 hours.